Q: Can I change my order info? Such as receiving address or item purchased?
A: Order info cannot be changed after being placed. Please cancel your order and place a new one if order info is incorrect. Otherwise your parcel is going to be shipped according to the initial order info.
Q: Why do I receive a different product?
A: Please contact our customer service directly for further support.
Q: Why do I receive only 1 item while several were purchased in the first place?
A: One order can possibly be shipped via several parcels with each of them a unique tracking number. Please track them according to the specific tracking number(s). Please contact our customer service directly for further support.
Q: I clicked “Confirm Goods Received” before the parcel is received. What should I do?
A: Don’t worry if you clicked it by accident. Your parcel is shipped soonest possible anyway. Simply follow the tracking number for update.
Q: I haven’t received my parcel yet but it shows “delivered” on the order detail page. What should I do?
A: Please check with your local post first for the parcel info. For further support, please contact our customer support.
Q: Why is my parcel returned?
A: That’s because receiving address or phone number being incorrect or the logistics company cannot ship to your address.? Please reach out to our customer service directly if the issue persists.
